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Emotional Intelligence for Business Professionals
Course Code: BM-EIFP
It was once believed that intelligence was the primary metric that determined a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions and get along well with others has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence.
Before attending this course, delegates must:
- Be a leader/ manager or seeking to lead and manage in the customer service field.
- Understand their role and the importance of customer service.
- Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
- Assess and develop your personal emotional intelligence competencies.
- Assess and develop your social emotional intelligence competencies.
- Practice emotional intelligence in common workplace scenarios.
There is no exam associated with this course.
Modules
- Topic A: Define Emotional Intelligence
- Topic B: Recognize EQ's Impact on Work Experience
- Topic A: Develop Your Level of Self-Awareness
- Topic B: Develop Your Self-Regulation Skills
- Topic C: Develop Your Motivation
- Topic A: Develop Your Empathy
- Topic B: Develop Your Social Skills
- Topic A: Practice Emotionally Intelligent Leadership
- Topic B: Build an Emotionally Intelligent Team
- Topic C: Manage Change
- Topic D: Manage Conflict
- Topic E: Coach for Performance