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Process Improvement: Enhancing Your Organization's Effectiveness
Course Code: BM-PI
The critical skills outlined in this course will teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable to every business, understand what needs changing and create a process map, and implement changes and measure their effectiveness. You know that you want things to change, but you are struggling to know how and where to begin your efforts to change and improve.
This course offers practical ways to improve your current processes. You will learn the tools and techniques to improve the way you do business, make your organization more responsive, and keep yourself competitive in today's marketplace. It is aimed at Business Professionals that want to apply effective and structured process improvement methodologies and use techniques which can be applied to any workforce and any workplace without extensive theory. This one-day course will give you the skills that you need to identify processes that require attention, solve problems, improve processes, and take your project department and organization to the next level.
There are prerequisites for this course.
Upon completion of this course, you will be able to:
- Define and Explain Process Improvement.
- Discuss the role of Workers in Process Improvement.
- Present Process Improvement Techniques.
There is no exam associated with this course.
Modules
- The Concept is Simple!
- How Process Improvement Fits in With Other Ways to Improve.
- The Process Improvement Survey.
- Your Challenge is Clear! Work Your Problem.
- The Customer is #1.
- Getting Customer Feedback.
- Expanding the role of the Internal Customer.
- The Next Most Important Person.
- Find Processes that Need Improvement.
- Plan for Your Success.
- Measurement.
- How Good is Good?
- Project Planning.
- The As-Is Process. Where to Begin.
- Create Your Own Process Map.
- Identity Those Pesky Problem Areas.
- Selecting Your Options.
- Come Up with Effective Options.
- Plan Your Implementation.
- If nothing Has Changed, You Missed the Mark!
- Implementation: What to Expect at This Phase.
- Getting Changes to Stick.
- Work the “Four P’s”.
- Help!
- How to Make This a Continual Process.