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Writing Effective E–Mail: Improving your Electronic Communication
Course Code: BM-WREC
E-mail is more prevalent today than ever before. Its instantaneous nature makes it a convenient, time-saving tool for businesses. However, it is also more important than ever to take the time to write messages that are secure as well as clear and error-free. The course places emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits, and financial losses--triggered by careless or poorly written e-mail.
Any individual, Manager or Entrepreneur wanting to learn more about the dangers of misusing e-mail and the Cyberlanguage, to keep them, their employees and organization out of potential trouble.
There are no prerequisites for this course.
After completing this course, students will be able to:
- Review workplace e-mail risks and learn strategies for writing safe and secure e-mail to keep the organization in business and out of court.
- Explore the role clear and concise e-mail plays in positioning both employees and organizations before internal and external audiences.
- Explore strategies for writing persuasive e-mail messages that are opened and acted upon—not ignored and deleted—by readers.
- Learn technological tools and common-sense techniques to help senders and receivers successfully manage, organize, and transmit their e-mail.
There is no exam associated with this course.